Mariner's Landing

Another weekend another restaurant. This time my wife Donna, my buddy Ed and I decided to hit up the Mariner’s Landing restaurant in Olcott. It had been about a year and a half since I had been there so it was about time for a return trip. They have been open for over 18 years at their present location. It is unusual for a restaurant to be open this long so they must be doing something right. We entered the restaurant and saw the décor hadn’t changed much since the last time we were there.

They had paneled walls, a couple fireplaces and ample windows that would let in sunlight during the daytime. They also had a nautical based motif with several model ships, lighthouses and sailor figurines on the high shelves that went all around the dining room. There were a few fish tanks with several small fish swimming around to add to the calming atmosphere.

The hostess told us to sit anywhere and we selected a table near the door. The table was set with real tablecloths but they ruined it by having paper place mats. I haven’t seen a tablecloth in a restaurant for several years and it was a nice touch. The server brought our menus and took our drink order. My wife had her usual water with lemon, Ed had a glass of wine and I chose a Coke with light ice (2.50) and she headed off to get them.

When she returned with our drinks, she took our order. My wife selected the fried oyster appetizer (8.95) for her dinner and Manhattan clam chowder (3.95). Ed selected the salmon special with a bourbon/maple glaze and sautéed vegetables. I selected the New England clam chowder (3.95) and the Fried Seafood Platter (23.95). This contained shrimp, scallops, a stuffed clam and a 10 OZ piece of Islandic cod.   I had an option of several sides and selected a baked potato with sour cream.

Shortly after we ordered, the server showed up with a basket of warm bread and some butter. The butter was soft which I highly appreciate.

My wife’s Manhattan clam chowder had a robust tomato taste and her fried oysters were scrumptious. She also asked for a cup of cocktail sauce on the side. The oysters were moist and tender and the coating did not fall off of them. I could have eaten them all night.

My clam chowder was very creamy and rich with diced potatoes and chunks of clams throughout. Everything on my Sea Food Platter was delicious. Everything was cooked properly and I even had to bring some home for lunch the next day.

Ed’s salmon had a maple glaze that blew my mind. The pairing of the tender and flakey salmon with the maple glaze was phenomenal. I would have never thought that it would work so well. Ed pronounced it perfect. Dinner was delish.

Our server was the Lisa and was quite pleasant, quickly answering any questions I had about the menu. She stopped by frequently to see if everything was OK with our meal.

The food was great, the ambiance perfect and we had a good time. Prices were reasonable and portions were ample. We would have liked to have tried desserts, but we were too full from the meal. We are looking forward to returning and trying other menu items, but I will probably always order the clam chowder.

However there was one downside. I had occasion to use the men’s room and this is definitely not ADA compliant. The first door had a knob on it and when I turned it, it felt funny. As I opened the door I found out why. There was no latch mechanism or even an inside doorknob, just holes where they should have been. This door opened into a small vestibule with another door. When I tried to close that door, it kept hitting on the first door’s automatic closer arm, bad planning. When I opened the stall, the only way you could enter was to step over the bowl. Talk about the bathroom from hell. If you plan on dining there just, don’t plan on using the bathroom.

Mariner’s Landing;

1540 Franklin St in Olcott, New York.
Phone number is (716) 778-5535

Their hours are:
Wednesday and Thursday 4 – 9 PM
Friday and Saturday 4 – 10 PM
Saturday 12 – 8 PM.

I give them an 8 out of 10 spoons because of the bathroom.

I am looking forward to our next dining adventure.

Customer (dis)Service

Customer Service: (noun) the assistance and advice provided by a company to those people who buy or use its products or services.

I start this article with a definition for those of you that don’t know what customer service is. It seems to me that the whole concept of customer service is being lost in society.

I recently had a chat with someone about just this very same thing and she told me she used to take her mother shopping at Flora Hatch. Her mother would sit in the changing room and tell the sales person what they were looking for, “a red dress for Saturday night” or “Something comfortable for the summer.” The clerk would go and select a few things matching what she wanted and would bring them to her to try on. Try that at a discount department store! You would be lucky to even find an “associate”.

She also complained about trying to shop at a local “Big Box” store. She said she had to chase down a clerk who told her “That’s not my department.” When she finally found the right person, it seemed to her that she had as much knowledge about the products as they did.

A few times I needed work done on my home. My house roof was leaking so I called several local roofing companies. I like to try and spend my money locally in Lockport. Over half of them didn’t bother to return my call.  Apparently the owners were wealthy enough that they didn’t have to work anymore. I ended up with a roofer out of Buffalo.

When I wanted to put an addition on my house, I called many of the people in the Lockport phone book (Yes there are still a few of us that use a phone book). Most of the people I called didn’t give me the courtesy of a response. I ended up getting a contractor from Lancaster.

I needed a piece of siding replaced on the back of my house Two guys showed up and looked at what I needed and said they would get back to me. I never heard from them again. Despite my best efforts to hire someone locally, I ended up calling my guy to get the job done right.

The garage wiring shorted out and we had no power in it including to the garage door opener. Back to the phone book. Out of the eight people I called, three responded, two who said they would try to send someone out in the next couple of weeks to “look at” the job. I finally found a local company to do the job.

I wanted two doors and storm doors replaced on my house. Out of all the people I called, including some that advertise on television, just a few got back to me saying that the job was too small for them. I guess my money wasn’t green enough for them.

A recent Saturday I needed an emergency electrical repair. My heat was out. I pulled out the phone book once again started dialing. I started those that had ads saying they had 24/7 emergency service. I left messages on several machines and finally called a place that utilized an answering service. I explained my situation and the person on the other end of the line was very empathetic and said they would call the “technician" and get back to me within a half an hour.

Two hours later I called them back and asked what was up. She said that they were still trying to get ahold of the technician and they would call me back in a half an hour. I was starting to think this was their stock answer. I called my daughter and, she lined up an electrician out of Elma. After two days of freezing at night and finally getting the problem repaired, the 24/7 people started returning my calls.

 I take a prescription I can only get out of state. I called them up because I was running low and they told me I needed a new script. So I called my doctor to have one sent to them. Finally a whole day later and one day closer to running out, I called the out of state pharmacy and they said they had received the script. They then asked I wanted to have this filled. Well no…. I was just calling to see what the weather was where they were located.

So I finally got the prescription filled, or so I thought. A few hours later they called back to inform me that the delivery date had been moved back by a day. I’m even closer to reaching the bottom of my pill bottle. Two hours after that, a different person called me to see if I wanted to schedule a delivery of my drugs. I calmly explained that delivery was already scheduled so they checked their computer and told me I was right. I told them to have a nice day and hung up. Then at 8:30 that night someone else called and we went around this one more time. When they asked if I had any questions, I was tempted to ask why they were so inept.

Good Help is Hard to Find

I ran a handyman type business part time for 35 years until health problems caused me to quit. I put an ad in the paper for just one week and was as busy until the day I closed it out. It surprised me that I would be so busy but in retrospect I now know why.

My customers would pass my name around to their friends and family because I treated then like I wanted to be treated. Apparently this concept has gone the way of black and white television and rotary dial telephones. I have now reached the age where I am the one that needs some help.

I sided my house several years ago but a wind storm caused one piece to come loose. I called several people and the first person that showed up nailed it back up with the nail heads showing, but the next windstorm we had the nails pulled thru the siding, leaving holes. So he went on the “S” list and tried again.

One man showed up in the back seat of a car driven by a relative. He looked over the job and asked if I had a ladder to get up there. What? You don’t have a ladder?  He then said would have to go on the internet to see how to do the repairs I needed.  Another entry to “the list”. Finally I had a man from Lancaster do the job and he did it the right way. It hasn’t blown off since. 

One day, the automatic garage door opener stopped working. Investigation revealed that the underground wiring I had installed over thirty years ago had shorted out. Because I had a concrete patio installed right over the in ground conduit, I decided to call an electrical contractor to install a new underground feed. They dug up my yard, burrowed under the sidewalk and put the new wiring into the back of my garage instead of the side where I had originally installed it.

Shortly after that, after it had snowed, my wife came into the house and asked if there should be sparking where the old wiring entered the garage wall. I looked out the window and saw that the siding was melted and had black marks on it. I quickly ran to the basement and shut off the circuit breaker before my garage and two inside vehicles burned up. If it wasn’t for the fact that there was snow piled up against the wall, I probably would have lost the building and my cars.

Seeing as they were a licensed electrical contractor, I never inspected the job they had done. I figured they would do it right and to code.  Wrong! My investigation of this problem revealed the old wiring had never been disconnected and they didn’t install the National Electrical Code required disconnect. So I called them and read them the riot act including quoting the specific code they violated when they wired my garage.

I told them they had two choices. The first one was fixing the problems including replacing the burned and melted siding or I would report them. They were out the next day to repair the wiring.

I needed my gutters cleaned. I called several people that were recommended on Facebook but only one showed up. I would have called them Curley, Larry and Moe but I think Moe was still in prison. They did do what I asked. They cleaned the gutters but left the downspouts as plugged tight as a duck's arse. I didn’t find this out until the next time it rained and they all overflowed. My list is getting longer.

I wanted my exterior doors replaced. They had been here since 1919 and they wouldn’t close in the summer and leaked so bad in the winter that the breeze would blow out a candle. One person showed up, a large company that advertises on the television. They gave me a price but because my doors were oversize doors, they would only install a standard door leaving a 4” gap at the top for me to deal with. I am running out of paper. Finally I found a person to do what I wanted. Replace 2 doors, two storm doors and all for the low, low price of $6000.

I wanted a digital thermostat installed in my master bedroom suite. So again I went to Facebook for suggestions. A man contacted me and we agreed he would come over the next day. When he arrived, he had our new thermostat and his tools in a plastic “Tee shirt” bag.

I left the room and sat in the living room when I heard a zap, saw sparks and all the lights went out in the bedroom. So I got up to see if he was laying on the floor. Four and a half hours later, after several zaps, damns and f bombs and after he reinstalled the old thermostat that was not working now, I told him to go home. He took some of the pieces with him and left a pile of spare parts. My list gets even longer.

It was cold that night and it’s going to be a cold for a few more nights. We still have no heat.

Exercise your mind

I do Sudoku puzzles, crossword puzzles and write 7 days a week 52 weeks a year. I feel that keeping my brain healthy is as important as keeping my body healthy. I recently found some support for this opinion.

The Daily Mail reports that doing Crosswords and Sudoku could keep your brain up to ten years younger. They stated that doing a puzzle every day might have a “dramatic effect” on your memory and help to ward off dementia as you get older.

The Mail reports that joint studies were done by the University of Exeter and King’s College, London. This involved participants that were between 50 and 93 years old. The participants took an online survey, reporting how often they did these types of puzzles, as well as tests to measure the changes in their brain function.

This research concluded that doing a puzzle every day could lower your brain age by up to a decade. According to a study, published in the International Journal of Geriatric Psychiatry, people over 50 can improve their brain function by completing word games. 19,100 people took part in this research, and they were tested on their attention, memory, and reasoning and were asked how frequently they did puzzles. Findings showed that those who did these puzzles performed better in tests, and had a lower ‘brain age’ than those who didn’t. The difference in brain function was ten years for those who worked on the puzzles regularly and an eight-year difference for short-term memory.

I find that writing stimulates long forgotten memories. I call this opening the “file cabinets of my mind”. As soon as I open a drawer, hundreds of memories come pouring out. Memories of people I knew and things I did. Memories from my childhood right thru last week.

Sometimes they come so fast, this hunt and peck typist has trouble writing them all down. Frequently when the memories stop, I find I have written 1500 words or more. Now comes the job of paring it down to an acceptable size. I try to cut it to 800 to 900 words and save much of what I remove for another day. I frequently tell my wife that I have a 25 year old mind in a 70 year old body.

Dr. Anne Corbett, senior author of the Daily Mail studies, said: “Most of the people involved in the research did crosswords or Sudoku every day, which exercises the memory and improves problem-solving abilities and focus.” The theory behind these results is that the brain is just like anything else in the body. Continuing to use your mind and not vegging out will improve it’s capacity and adaptability.

The brain has a lot of connections that we need to use regularly doing activities like puzzles. It’s the old “use it or lose it” theory. We don’t really comprehend though if people like doing puzzles because they possess a higher level of brain function or if their mental function improves due to the fact they are solving puzzles.

Some people say that what is good for your heart is also good for your brain. This means you can lessen your risk of dementia by having a balanced, healthy diet, maintaining a healthy weight, exercising regularly, keeping alcohol use to a minimum, and quitting smoking. I quit smoking after 45 years and I never felt better. I think that maintaining social connections with your friends and family might also reduce cognitive decline.

The brain controls many things like memory, making decisions and much more. These cognitive abilities can affect how we are able to perform everyday tasks and if we can live independently. Changes in thinking as people age are normal. Older adults could have problems with multi-tasking, difficulty finding words and recalling names and decreased ability to pay attention. However, as a person gets older, certain parts of the brain shrink, particularly those areas that are important to learning and other complex mental activities. This doesn’t mean you cannot learn new things. You can teach an old dog new tricks!

I changed careers at 60, taking a job that I had absolutely no experience in or training for. I love a good challenge and just figuring out how to do this job made me feel younger. To do this job, I had to write PowerPoint training modules, something I had never done before. Not only was I able to write them for my job but other supervisors asked me to write modules for them. The last time I attended college, I went to UB when I was 62. Since then, I have received several certificates and diplomas from online courses including from NCCC and the University of Central Florida.

There is increased scientific evidence that the mind does not remain static but is able to take on new challenges as people age. It is not exactly clear why certain people think just as well when they get older and others don’t but exercising your brain is very important.

You can reach Norb at Nrug@juno.com. If he doesn’t answer you right away, he is probably trying to find his glasses.

Club 747

The Club 747

November 14, 2019

BY NORBERT RUG

In the 60’s and 70’s, the drinking age was 18 in New York, which meant I was sneaking into bars when I was 16, and I was not the exception. Live music was everywhere. I learned a lot about life, love, music and myself in places like The Inferno, and other bars that are long gone. 

On a Saturday nights in Buffalo, New York there were several discotheques where young adults would go. The crowd headed to The Club 747 a disco in what looked like a Boeing 747 jetliner. This was situated right across Genesee Street from the Greater Buffalo International Airport.

WKBW Radio disc jockey “Super Shannon” was “in the cockpit” playing records and bringing plenty of energy to the microphone and atmosphere. The Club 747 was so trendy that it was written up in Billboard magazine in 1978. It became the blue print for quite a few discotheques throughout the country.

Up to 5,000 people a week were hustling their way through this airplane-themed club. In the first three years it since it opened, it had already been renovated to the tune of $100,000. This was done by the exact same lighting crew that did the lighting in “Saturday Night Fever.”

In the late ’70s, you would buy a “boarding pass” to gain entrance to the club. This cost $1 or $2 on Saturday nights. This sounded better than a cover charge. People were expected to be properly dressed. Dancers were expected to be dressed appropriately, no sneakers, sweatshirts or “non-dress jeans” (remember, this was the ’70s) were allowed. The men wore dress shirts and pants and the women wore dresses. 

Club 747 was a part of the Executive Inn complex. This also included a Playboy Club (yes Buffalo had a Playboy Club). It was renamed Kixx Nightclub throughout the 1990s and was torn down to make way for a Courtyard by Mariott hotel in the mid-2000s.

One of Buffalo’s hotspots of the 1970s disco scene was Hertel Avenue’s, Mulligan’s. There was a little of everything there. The place was like ones recommended by Stefon on “Weekend Update,” a city correspondent of sorts who gave quirky recommendations about clubs and destinations in New York City. It was even the scene of a mafia hit in 1974. When a renovated Mulligan’s opened in 1975, it was billed as “a dancing and dining emporium modeled to suit the far ranging and capricious fancies of all who enter its doors.”

A trip to Mulligan’s might include a sighting of any number of national celebrities known by only their first names, like Cher or OJ, along with Rick James and his girlfriend Exorcist’s Linda Blair.

Today Uncle Sam’s is the name of a Buffalo surplus store, but back in the 70’s it was first a disco known for its reverse dance floor and later became one of the earliest punk clubs in Buffalo. Uncle Sam’s was on Walden Avenue. They actually booked some big name groups. The Pretenders, The Ramones and the Plasmatics played there. Uncle Sam’s was featured in the July 19th  1980 edition of Billboard Magazine 

The Inferno was “the” premier place to go to hear music from 1965 until 1968. I spent many lost weekends there. My favorite drink there was a gin and tonic. Not because I liked it but because it glowed an eerie pale blue under the black lights they had. After about a half dozen, it didn’t matter what you were drinking anyway. Many was the morning I would wake up with my head pounding like bass drum at a rock concert. 

On Wednesday nights, long lines of people formed through Glen Park and even over the Glen Avenue bridge, many of them waited for hours to get into the Inferno. The Inferno was formerly known as the “Glen Casino”.

The nightclub was noted for featuring the bands like Wilmer & the Dukes and Raven on a weekly basis. This would help launch their careers. Additionally, national recording acts like Ike & Tina Turner, Sly and the Family Stone, Wilson Pickett, Junior Walker & the All Stars, The Butterfield Blues Band, The Bob Seger System, The Esquires, Gary Puckett & the Union Gap, Wayne Cochran & the CC Riders, and Arthur Conley also played this famous nightclub.

Ironically on The Inferno, was destroyed by fire. The Inferno is one of the largest fires in Amherst in terms of equipment used at the scene. An estimated 13 fire companies and 200 fire fighters were there with 25 trucks before it was extinguished.

Norb is a writer from Lockport. Follow his other blog at WhyWny.home.blog

November

In early November there are two things that occur that I think should be eliminated. One is a throwback from days gone by. It is the switch from daylight saving time to standard time.

The first Saturday in November ends daylight saving time. Unless you live in Hawaii or Arizona, where DST is not followed, you need to turn your clocks back an hour in November, getting back the hour that you lost last March.

The truth is that switching back and forth is a total waste of time, messes with your internal clock and accomplishes absolutely nothing. According to popular myth, it saves energy. Not so, according to what I have read. Energy costs tend to go down in the summer because we use less lighting and we are not heating our homes. Daylight saving time has no purpose in our industrial, always on, technology-driven society.

There is certainly no good reason to do this today. If people want to take advantage of an extra hour of daylight, maybe they should just get up an hour earlier.

We reset our clocks during the summer to move an hour of daylight from the morning to the evening. Here’s an idea, move the whole world clock forward one hour and leave it alone.

The time to eliminate this dinosaur, this throwback to when we were an agrarian culture, is now.

But the only way we can change this is if Congress takes action. Unfortunately you will get old waiting for this to happen. Congress can’t seem to agree on many things. How can we expect them to handle an issue like eliminating daylight saving time, even though there is almost a universal support for its repeal?

The primary thing that drives me crazy (although some people will say it is just a short putt) is Christmas music in November. Every year it seems we start a little earlier, putting up the lights, the trees and blowup Santas. Before you call me a Grinch, I like Christmas music just as much as the next guy. Give me a good Burl Ives “Holly Jolly Christmas,” a Nat King Cole “chestnuts roasting on an open fire,” or José Feliciano’s “Feliz Navidad,” but Lord help me I don’t need it on
November 1st. I gave my radio a quick scan the other day and found four stations broadcasting “All Christmas, all the time.”

I like the Christmas season; it is one of my favorite holidays. I love the eggnog, the much maligned fruit cake, the Salvation Army red kettles and bell ringers and the decorations. I enjoy the kindness that seems to pervade society at this time and the gathering of friends and family, but for the love of God, can we wait until the Thanksgiving turkey is out of the oven and the dishes are washed before we start celebrating Christmas?

I think that the stores must have paid to have some big, expensive study done that said by playing Christmas music in November, it encourages consumers to spend more money. The study probably said it increases impulse buying and therefore the stores' bottom line, but sorry, it doesn’t work on me.

It has just the opposite effect on me. In fact, it persuades me to get in and get out as quickly as possible without any looking around. This makes me just want to get what I wanted and leave. It causes me to shop online so I don’t even have to enter a store. I now do more online shopping than in-store shopping. Give me free shipping and we are golden.

Norbert Rug is an internationally published journalist and blogger from
Lockport New York.

 Food for thought.

During the fall, food banks all across America remind people that hunger never goes away. Around the holidays they will see an increase in donations because people feel more charitable then but hunger is a twelve month a year problem.

I was fortunate enough to have a food bank in Lockport at my disposal when I couldn’t work due to a medical condition. It wasn’t like shopping at Wegmans as they had limited products including some day old baked goods available.

Even though there were some things we didn’t like, I took everything they offered me. My wife would then find creative ways of cooking these and we ate all of them. It is amazing just what you will eat when you are hungry.

I relied on food banks for sustenance 50 years ago when I was in the service. Our neighbors showed us how to apply for a monthly allocation of surplus food that the state would give to low income people. Then, every month we would have a food exchange in the common area of the housing complex where we lived to swap whatever food we didn’t want for food that we did.

I also remember during the Blizzard of ’77 that I took a part temporary job at a local supermarket due to the fact I could not get to my job in Buffalo. I used to dig thru the “Garbage Room” finding perfectly fine food that was not saleable. A tomato with a spot, a dented can or a broken carrot.

The U.S. Department of Agriculture states that between 30-40 percent of the food in the United States is wasted. Large amounts of produce that is grown in the United States is left in the field due to economic reasons. It is also fed to livestock or transported from the fields to a landfill.

I have done “Gleaning” where you go thru a farmer’s field after the harvest. A man I worked with grew a field of “Butter Sugar” corn one year. At the end of the season, after the price dropped, he gave me the field. Told me to take what I wanted for free. My father in law and I went and picked the corn and brought it to my house where my wife and mother in law blanched it, cut it off the cob and packaged the kernels in zip lock plastic bags for freezing. We had 100 bags of corn and it lasted us a full year and a half.

In my humble opinion, the appeal of perfect produce probably started in the 1940s as people adapted to refrigeration. Suddenly, you could get a pineapple in Wisconsin in February. Clarence Birdseye helped hasten the preservation of foods with his quick freezing methods and the days of going to the grocery store every day were dying out. Suddenly stores were ending up with unsaleable products that had to be thrown away.

Americans waste a large quantity of food. According to a report by The Guardian.com approximately half of all produce in the United States is tossed out, around 60 million tons worth $160 billion every rear. The Environmental Protection Agency has discovered that thrown away food is also the largest component in American landfills.

Wasting food represents many problems for our country. With all of the households in the United States that struggle to put food on the table. That much waste could be used to feed hungry Americans.  Reducing our food waste by 15 percent would help feed 25 million Americans every year. Food waste is also a primary source of waste going into landfills and is also the one of the largest causes of methane in the United States.

When I worked for Nabisco, forty years ago, they used to donate damaged packages of cookies and crackers until some of the donations ended up being “returned” to stores for a refund. Allegedly they also had to defend themselves against a few lawsuits related to the donated food. They stopped donating food to charity for these reasons and just destroyed the product with imperfect packaging.  Some people ruin it for everybody.

The Bill Emerson Good Samaritan Act was passed in 1996.  This act protects businesses from lawsuits when they make a contribution of food to a charity. This protects them from litigation except for cases involving extreme negligence.

I worked with a person who knew a salesman/driver for a dairy. He would bring in “expired” yogurt for me. It was perfectly fine, it was just past the “Best if used by” date and unsaleable. It was delicious.

There are many reasons why so much food is thrown out in the U.S. Part of the reason is that food is less expensive and more abundant in the United States than almost anywhere else in the world. But the big reason Americans waste food appears to be the national obsession with the aesthetic condition of their food. Food that goes past their “Best if used by” date gets thrown out or grocery stores throw out unattractive produce or dented cans that shoppers will not buy. Other reasons include damage in transit and stores ordering more than they can sell.

We have to stop throwing out perfectly good food.

Norb is an internationally published writer from Lockport, New York